L3 Support Engineer Saviynt IGA

Role Summary 

We are looking for an experienced L3 Saviynt IGA Support Engineer to provide advanced operational support, configuration, and maintenance of the Saviynt Identity Governance & Administration (IGA) platform. The role involves troubleshooting complex issues, supporting integrations, and ensuring the stability, compliance, and continuous improvement of the IGA environment. 

Key Responsibilities 

• Provide L3 technical support for Saviynt-related incidents, requests, and changes. 

• Manage and troubleshoot provisioning, reconciliation, and access governance issues. 

• Configure and maintain Saviynt modules – Access Requests, Role Management, and Certification campaigns. 

• Support connector integrations (AD, Azure AD, Workday, SAP, ServiceNow, etc.). 

• Perform root cause analysis and implement permanent fixes for recurring issues. 

• Participate in platform upgrades, enhancements, and automation initiatives. 

• Ensure compliance with internal and external audit/security requirements. 

Required Skills 

• 6–10 years’ experience in Identity & Access Management (IAM). 

• Strong knowledge of workflows, rulesets, policies, and connector configurations. 

• Proficiency in SQL, REST APIs, and scripting (PowerShell/Python). 

• Good understanding of Active Directory / LDAP and ServiceNow processes. 

Preferred 

• Saviynt or IAM-related certifications. 
• Exposure to Cloud IAM integrations (Azure AD, Okta, AWS). 

• Experience with automation and DevOps concepts.