Critical Environment Program Manager - Data Analytics and Tooling

Overview

Business Function Overview

Aligned with Microsoft values, we are committed to fostering an inclusive workplace that positively impacts our culture every day. We are seeking a Regional Critical Environment (CE) Program Manager – Data Analytics & Tooling to support this mission.

Microsoft's Cloud Operations & Innovation (CO+I) organization powers cloud services including Azure, Office 365, Xbox, OneDrive, and Bing. As a CE Program Manager, you will play a key role in delivering and managing critical environment infrastructure and foundational technologies supporting Microsoft's online services. CO+I emphasizes employee growth through career rotation programs, certifications, and Diversity & Inclusion initiatives.

Our global infrastructure spans over 100+ datacenters and 1 million servers, supporting more than 1 billion customers and 20 million businesses across 90+ countries. With sustainability and operational optimization at the core of our datacenter design and operations, we continue to scale to meet evolving business demands.

Join CO+I and help empower billions worldwide while operating at the forefront of cloud innovation.

Responsibilities

As a successful Regional CE Program Manager (Data Analytics & Tooling), your objectives include:

• Translate complex data into actionable insights driving operational improvements
• Develop and scale shared analytics platforms and Power BI dashboards across regions
• Deliver executive-level reporting to communicate analytics value to stakeholders
• Partner closely with Engineering Groups, regional peers, and landlord partners
• Align analytics and tooling with Microsoft culture, compliance, and business objectives
• Manage and evolve the Dynamics 365 Operational Readiness tool, enhancing functionality and user experience
• Establish governance for data quality, metric definitions, and consistent reporting
• Create a unified "single source of truth" for Operational Readiness metrics
• Produce monthly, quarterly, and ad hoc datacenter operational reports
• Contribute to datacenter operational programs and continuous improvement initiatives

Qualifications

Minimum Qualifications

• 5+ years' experience in Data Analysis, MIS, or Business Intelligence
• Experience in datacenter, pharmaceutical, or large-scale manufacturing environments preferred
• Ability to meet Microsoft and government security and background screening requirements

Preferred Qualifications

• Bachelor's degree in Data Science, Statistics, or related field
• Strong analytical, organizational, and communication skills
• Advanced Power BI or Tableau experience
• Strong SQL, Kusto (KQL), and DAX knowledge
• Program management experience and ability to influence cross-functional teams
• Understanding of operational KPIs, uptime methodologies, and business-critical platforms
• Proven ability to translate insights into action within ambiguous environments

Background Check Requirements

This role requires passing the Microsoft Cloud Background Check upon hire and every two years thereafter.

This position will be open for a minimum of five days, with applications accepted until filled.

Equal Opportunity Statement

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic under applicable law. Reasonable accommodations are available upon request.