ICEHOTEL - Guest Service Agent

Take the opportunity to grow with us at Icehotel – one of Sweden’s top attractions, year after year recognized as a dream destination by people from all over the world. A hotel built from snow and ice from the Torne River, featuring art created by selected artists who have traveled here from across the globe. The operation includes traditional hotel rooms and cabins, Icehotel 365 – a hotel at night and an art gallery during the day – as well as our winter hotel made of snow and ice, open from mid-December to mid-April.

We are passionate about creating life-enriching experiences, and we live in harmony with nature in everything we do. We organize nature-based activities and culinary dining experiences both in-house and in collaboration with carefully selected partners, complementing the ice art.

We are looking for a Guest Service Agent who are ready to take care of our guests and ensure they have an amazing experience at ICEHOTEL.

Your responsibilities include:

• Handling bookings, check-in and check-out guests
• Selling entrance tickets to ICEHOTEL
• Handling and distributing sleeping bags and equipment
• Cleaning and maintaining ice rooms
• Keeping the facility organized and tidy
• Sales: shop, light snacks, and beverages
• Luggage handling and transportation
• Providing instructions on how to sleep in cold conditions
• Basic reception duties
• Various errands by car within the area

Who are you?

We are looking for someone who is genuinely service-minded, positive, and solution-oriented. You enjoy working in a team, are flexible, and take initiative. Previous experience in reception, customer service, or sales is an advantage.

• Very good knowledge of Swedish and English – both spoken and written
• Category B driver’s license

Employment:

A full-time position (80-100%) with 6 month probation time. Working hours include days, evenings, weekends, and public holidays (you will work most weekends).

Start: May-June, or according to agreement.

We offer:

• Staff accommodation
• The opportunity to try sleeping one night for free in an ice room
• Discounts on both hotel and restaurant for family and friends
• The chance to try our unique activities, such as a Northern Lights snowmobile safari

Application:

Submit your application via our application system. The position may be filled before the application deadline – don’t wait to apply!

For employment, you must be a citizen of an EU country or have a valid work permit in Sweden.

We look forward to hearing from you – a warm welcome with your application!